If you have subscribed to a product of ours on a 5-days trial basis for €2.00, we recommend that you download your latest bank statement to identify the transaction - all transactions managed by us are processed with 3D Secure technology.

You have the right to cancel your subscription period at any time. There is no mandatory subscription period for any of our products. Please log into your account to cancel your subscription. Once your subscription has been cancelled, we will make no further charges to your card. Please keep in mind that cancellation does no apply to all services purchased or still active on your account.

Due to technical restrictions, you may not terminate a subscription until 24 hours after the purchase has been finalized. If you must cancel your service subscription before this period, please contact our customer support immediately. Any cancellation must be requested before the end of the trial period or the service will automatically extend into a basic subscription. If this occurs, we will charge your credit/debit card at the subscription price of:

After your cancellation has been registered with us, no further charges will be made. You can reactivate your subscription later on, or register a new account. Cancellation of one service does not affect other active services linked to your journeysfit.com* user account. journeysfit.com will send a cancellation notice confirming your request to the e-mail address provided when you registered the initial account. Non-delivered cancellation notices do not affect the validity of your cancellation request, which is based on the data recorded in our journeysfit.com user database. It is your own responsibility to provide us with a valid e-mail address. It is also your responsibility as a customer to ensure that important notifications are not sent to your spam folder. Contact our customer support if you want to learn more about how to prevent errors in e-mail delivery.

Our trial subscription plan is non-refundable. We do not grant refunds for monthly subscriptions that have only been used partially. We do, on occasion, grant a refund but the amount and terms applicable to such a refund, as well as our decision to grant it, are at our sole discretion.

Your purchase comes with a withdrawal clause. This means that you have the right to cancel a purchase if the service has not been activated. After you have accepted the purchase and logged into your journeysfit.com account, you have automatically activated your trial period. In order to withdraw, you must first log off the journeysfit.com platform. Do not log back into your account. Contact our customer support by e-mail immediately afterwards if you wish to cancel your subscription. We will terminate the service immediately and grant you a refund.

To access a service on our platform, you must pay the amount of €2.00 for a 5-days trial period. This trial subscription fee is non-refundable the moment you activate the service. You can still request a refund if the service hasn't been activated

Our service comes with a 5-days subscription trial of €2.00 with a fixed period. Once this trial period is over, your trial subscription plan turns into a basic subscription plan in accordance with our terms of service, to which you have agreed. By cancelling your trial subscription before the end of the trial period, you can prevent this from happening. If you wish to request for a cancellation, please contact us directly.

Our customer support staff is open 24/7 all year round. You can send us an e-mail or use the livechat. We are also available by phone. Please contact us via e-mail first. If you are having connectivity issues, send us a message and we will try and find a solution as soon as possible.

The moment your subscription is cancelled, no further charges will be made to your credit card. Your account can be reactivated upon your request. If you wish to set up a new account, please contact us. Termination is on a per service basis, which means it does not affect other services still active on your journeysfit.com* user account. journeysfit.com will send a termination notice to the e-mail address used when you opened the initial account. Non-delivered notices do not affect your cancellation status, which is based on the data in our journeysfit.com user database. However, it is your sole responsibility to have a valid e-mail address. It is also your sole responsibility to check your spam folder for missing notices. Contact us if you need further information on how to prevent errors in e-mail delivery.

An introductory message containing your login data has been delivered to the e-mail address used when you opened the account. Please check your spam folder before contacting us. If you can't find an e-mail from us, please contact our customer support.